Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at khetiphofele861@gmail.com or WhatsApp number +27638817755

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at khetiphofele861@gmail.com. or WhatsApp number +27638817755

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at khetiphofele861@gmail.com.

Returns and Refund Policy

We accept returns and provide refunds only for items that are damaged or defective.

Eligibility

To qualify for a return or refund:

The item must be damaged or defective.
You must contact us within 5 days of receiving the item to report the issue.
You must provide your order details and a clear description of the damage or defect.
Photos or videos showing the problem may be required.
The item may need to be returned in its original condition and packaging.

Return Period

Approved items must be returned within 14 days of delivery. Returns requested after this period may not be accepted.

Refunds

Once we receive and inspect the returned item, we will notify you whether your refund has been approved. If approved, the refund will be issued to the original payment method.

Refund processing times may vary depending on your payment provider or financial institution.